Refund Policy

At Cashtopia, we strive to provide our users with a seamless and satisfactory experience. However, we understand that there may be occasions when a transaction does not meet your expectations or requires a refund. This Refund Policy outlines our procedures for processing refunds, ensuring transparency and clarity for all our users.

1. Scope of the Refund Policy

This policy applies to all transactions conducted through the Cashtopia platform. It covers refunds for services, payments, and transactions facilitated by Cashtopia. By using our services, you agree to abide by the terms outlined in this policy.

2. Refund Eligibility

Refund requests may be made under the following circumstances:

• Incorrect Transactions: If a transaction was processed incorrectly due to an error on our part, you may be eligible for a refund.
• Unauthorized Transactions: If you believe that a transaction was made without your authorization, you should report it immediately.
• Service Quality Issues: If the services provided do not meet the agreed standards or expectations, you may request a refund.

3. Requesting a Refund

To request a refund, please follow these steps:

1. Contact Support: Send an email to our support team at support@cashtopia.app. Include your name, contact information, and details of the transaction.
2. Provide Transaction Details: In your request, include the transaction ID, the date of the transaction, and the amount involved.
3. State the Reason: Clearly explain why you are requesting a refund. This helps us process your request efficiently.

4. Evaluation of Refund Requests

Upon receiving your refund request, Cashtopia will:

• Acknowledge receipt of your request within 24 hours.
• Review your request within 7 to 10 business days.
• Determine the eligibility of your request based on the information provided.

If we require additional information to process your request, we will contact you promptly.

5. Refund Processing

• Approved Refunds: Once your refund request is approved, we will initiate the refund process. Refunds will be issued using the same payment method used for the original transaction.
• Processing Time: Please allow 5 to 10 business days for the refund to reflect in your account, depending on your financial institution's policies.
• Partial Refunds: In cases where a service has been partially used, we may issue a partial refund based on the service provided.

6. Exceptions to the Refund Policy

Certain transactions may not be eligible for a refund, including but not limited to:

• Service Fees: Fees charged for service or convenience that are non-refundable.
• Finalized Transactions: Transactions that have been completed and delivered are generally non-refundable.
• Fraudulent Transactions: Any transaction determined to be fraudulent or in violation of our terms of service will not be refunded.

7. Notification of Refund

Once your refund has been processed, you will receive an email confirmation detailing the amount refunded and the method of refund. If your request is denied, we will provide you with an explanation of the decision.

8. Changes to the Refund Policy

Cashtopia reserves the right to modify this Refund Policy at any time. Users will be notified of significant changes via email or through our website. Continued use of our services after changes have been made indicates your acceptance of the new terms.

9. Contact Us

For any questions or concerns regarding this Refund Policy or the refund process, please do not hesitate to reach out to us:

• Email: support@cashtopia.app
• Phone: +256777938071
• Website: www.cashtopia.app