Privacy Policy

At Cashtopia, your privacy is our priority. This Privacy Policy outlines how we collect, use, store, and share your personal information when you interact with our services, including our website, mobile application, and any affiliated platforms. By using our services, you consent to the collection and use of information as described in this policy. We value transparency, so please read this document carefully to understand how your information is handled.

1. Information We Collect

To provide you with the best possible service, we collect different types of information from you depending on how you interact with Cashtopia. The categories of information we collect include:

1.1 Personal Information

This includes information that can be used to identify you, such as:

• Full Name: Collected during account registration or identity verification.
• Contact Information: Including your email address, phone number, and physical address.
• Government-Issued ID: Such as a national ID, passport, or driver’s license, to comply with Know Your Customer (KYC) and anti-money laundering (AML) regulations.
• Date of Birth and Gender: For identity verification and demographic purposes.

1.2 Financial Information

We collect financial data necessary for transactions and payment processing, such as:

• Payment Methods: Including credit/debit card numbers, bank account information, and details of linked mobile wallets.
• Transaction History: All transactions conducted through Cashtopia, including the amount, date, and recipient of funds.

1.3 KYC and Biometric Information

For legal compliance and fraud prevention, we collect:

• Identification Documents: Scanned copies or images of documents like your ID or passport.
• Biometric Data: Fingerprints, facial recognition, or other biometrics may be required for additional layers of security.

1.4 Usage and Device Information

To improve user experience, we gather technical data about your interaction with our services:

• Device Information: Such as your device type, operating system, unique device identifier (UDID), and mobile network information.
• Log Information: Including IP address, browser type, language, access times, and referring website addresses.
• Location Data: With your consent, we may collect your precise or approximate location via GPS or other technologies to enhance our services, such as finding nearby agents or merchants.

1.5 Cookies and Tracking Technologies

We use cookies, beacons, and other tracking technologies to:

• Enhance Performance: Improve site functionality and speed.
• Personalize Experience: Tailor content based on user preferences.
• Analyze Traffic: Monitor site usage and user behavior to make informed business decisions.

2. How We Use Your Information

The information we collect from you serves a variety of purposes, including:

2.1 Service Delivery

• Account Creation: We use your personal details to set up your account.
• Transaction Processing: Your financial information allows us to process payments, transfers, and withdrawals.
• Identity Verification: We utilize KYC and biometric data to confirm your identity and prevent fraudulent activities.

2.2 Security and Fraud Prevention

• Risk Management: We analyze your transactions and behavior to detect fraud and ensure your account's safety.
• Two-Factor Authentication (2FA): For enhanced security, we provide options for 2FA, such as OTPs (One-Time Passwords) sent via SMS or email.
• Behavioral Tracking: We monitor user behavior to identify unusual activity or potential security risks.

2.3 Compliance with Legal Obligations

• Regulatory Requirements: Your information is used to comply with local and international laws, such as AML regulations and financial reporting requirements.
• Data Retention: We retain data for the legally required time to meet regulatory and auditing obligations.

2.4 Personalization and User Experience

• Tailored Services: We use your preferences and behavior to personalize your experience, recommend services, and show relevant offers.
• Communication: We send service updates, notifications, and promotional content based on your interaction with Cashtopia.

2.5 Analytics and Improvement

• User Research: We analyze usage data to understand how users interact with our services and where improvements are needed.
• Third-Party Tools: We may use third-party analytics tools like Google Analytics to monitor our platform’s performance.

3. How We Share Your Information

We share your data in specific scenarios as outlined below:

3.1 Service Providers

To offer you our full suite of services, we partner with third-party providers. These include:

• Payment Processors: To facilitate transactions.
• KYC and Identity Verification Services: To verify your identity.
• Cloud Storage Providers: For secure data storage and backup.

3.2 Legal and Regulatory Authorities

We may disclose your information to:

• Law Enforcement: In response to a lawful request, such as a subpoena, court order, or governmental investigation.
• Regulatory Bodies: To meet our legal obligations, especially for AML, tax, and financial reporting.

3.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new business entity.

3.4 With Your Consent

We will only share your personal information with third parties for purposes outside those specified here with your explicit consent.

4. How We Protect Your Information

We employ industry-standard security measures to protect your data:

• Encryption: All sensitive information is encrypted both in transit and at rest using industry-leading protocols.
• Access Control: Only authorized personnel have access to your data, and access is restricted based on job function and necessity.
• Two-Factor Authentication (2FA): We encourage all users to enable 2FA for added account security.

5. Your Data Rights

As a user, you have the following rights concerning your data:

5.1 Access and Portability

You can request a copy of your personal data and transaction history at any time.

5.2 Correction

You can update or correct inaccurate or incomplete information in your account settings.

5.3 Deletion

You can request the deletion of your account and personal data, subject to legal retention obligations.

5.4 Restriction

You may ask us to restrict the processing of your data in certain situations, such as when contesting the accuracy of the information or its use.

5.5 Objection

You can object to the processing of your data for specific purposes, like marketing or profiling.

6. Data Retention

We retain your information for as long as necessary to provide our services and comply with legal obligations. The retention period depends on factors like:

• Regulatory Requirements: We adhere to laws that dictate data retention periods for financial transactions and KYC data.
• Service Needs: We retain certain data to offer features like transaction histories, dispute resolution, and fraud detection.

7. Children’s Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from minors. If we learn that we have inadvertently collected such information, we will take steps to delete it promptly.

8. International Data Transfers

As Cashtopia operates globally, your data may be transferred and stored in countries other than your own. We ensure that appropriate safeguards are in place to protect your data, including:

• Data Processing Agreements: With all third parties handling personal data.
• Adequacy Decisions: When applicable, ensuring data transfers comply with international privacy standards.

9. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal obligations. All updates will be posted on our website with the effective date. We encourage you to review this policy regularly.

10. Contact Us

If you have any questions about this Privacy Policy or your personal data, you can reach us at:

• Email: support@cashtopia.app
• Phone: +256777938071
• Address: kampala, Uganda